Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Dakzhou website, products, and services. By browsing this website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. About These Terms

This website is operated by Dakzhou. Throughout the website, the terms “we,” “us,” and “our” refer to Dakzhou. These Terms apply to all visitors, customers, and others who access or use the website.

Additional terms may apply to specific services, promotions, wholesale orders, or OEM/ODM projects. If those terms conflict with these Terms, the additional terms will control for the relevant service.

2. Eligibility and Account Responsibility

By using this website, you represent that you are at least the age of majority in your place of residence and that you have the legal capacity to enter into a binding agreement.

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us promptly if you believe your account has been accessed without authorization.

3. Product Information and Availability

We work to describe our products, materials, dimensions, colors, and options accurately. However, displays and lighting can affect how colors appear, and minor differences in product appearance or manufacturing may occur.

Product availability is not guaranteed until an order is accepted. We may limit quantities, discontinue products, or correct product information without prior notice.

4. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated. The price shown at checkout is the price that applies to your order, subject to verification and order acceptance. Taxes, shipping charges, or other applicable fees will be displayed before you complete your purchase where required.

We may correct pricing or listing errors and may cancel an order affected by a material error. If payment has already been collected, we will issue an appropriate refund.

You agree to provide current, complete, and accurate payment information. Payments are processed by third-party payment providers, and their own terms and privacy policies may apply.

5. Orders and Order Acceptance

Submitting an order does not automatically mean it has been accepted. We may refuse or cancel an order because of product availability, payment authorization issues, suspected fraud, shipping restrictions, pricing errors, or a violation of these Terms.

After placing an order, you will receive an order confirmation email. Please review the order details and contact us promptly if anything is incorrect.

6. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates. Delivery times may vary because of carrier delays, customs processing, weather, public holidays, or circumstances outside our control.

Risk of loss and title for products pass to you upon delivery to the carrier, except where applicable law requires otherwise. Please inspect your shipment when it arrives and report visible damage or missing items promptly.

For more information, please review our Shipping & Returns page.

7. Returns, Refunds, and Warranty

Returns, refunds, and warranty requests are handled according to our return and refund policy and any warranty terms supplied with the product. Products that are damaged through misuse, improper installation, unauthorized modification, or normal wear may not be eligible for return or warranty service.

To request support, please contact us with your order number, a description of the issue, and photographs where appropriate. We may ask you to return the product for inspection before providing a remedy.

8. Acceptable Use

You agree not to use this website for unlawful, fraudulent, or harmful purposes. You must not attempt to interfere with the website’s operation, gain unauthorized access to systems or data, distribute malware, scrape the website at scale, or use another person’s information without permission.

9. Intellectual Property

All content on this website, including text, product photographs, graphics, logos, page layouts, and software, is owned by or licensed to Dakzhou and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

10. Third-Party Services and Links

The website may contain links to third-party websites or use third-party services for payments, analytics, messaging, hosting, and delivery. We do not control those services and are not responsible for their content, availability, or privacy practices. Your use of a third-party service is subject to that provider’s terms.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components. Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by law, Dakzhou will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Dakzhou and its officers, employees, and service providers from claims, losses, liabilities, and expenses arising from your breach of these Terms, your misuse of the website, or your violation of another person’s rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. Before starting formal proceedings, you agree to contact us and attempt in good faith to resolve the dispute. Any dispute that cannot be resolved informally will be submitted to a court of competent jurisdiction at Dakzhou’s principal place of business, unless applicable consumer law requires otherwise.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new “Last updated” date. Changes apply to future use of the website unless applicable law requires otherwise. Your continued use of the website after an update means you accept the revised Terms.

16. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Our failure to enforce a provision is not a waiver of that provision. You may not assign your rights or obligations under these Terms without our written consent.