When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases:

• Personal Information: Name, billing address, shipping address, payment information, email address, and phone number.
• Device & Usage Data: IP address, browser type, time zone, cookies, and browsing actions within our store.

We use your personal information to fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, and screen for potential risk or fraud.

We share your personal information with trusted third-party service providers to help us run our business (e.g., payment gateways like PayPal, shipping carriers, and analytics providers). We do not sell your personal data to third parties.

We employ industry-standard 128-bit SSL encryption to safeguard all financial and personal transmissions. Your payment credentials are handled exclusively by secure payment processors and are never stored on our servers.

For more information about our privacy practices or if you have any questions, please contact us via email at info@dakzhoustore.com.

We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice.

We make every effort to display as accurately as possible the colors, dimensions, and specifications of our products. However, actual colors may vary slightly depending on your display settings.

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our store. We reserve the right to limit or cancel quantities purchased per order.

All content included on this site, including text, graphics, logos, images, and engineering designs, is the property of Dakzhou and protected by applicable copyright and intellectual property laws.

These Terms of Service and any separate agreements shall be governed by and construed in accordance with international commercial standards and applicable local laws.

Questions about the Terms of Service should be sent to us at info@dakzhoustore.com.

• Standard Retail Orders: Processed and dispatched within 3 to 7 business days (excluding weekends and statutory holidays).
• Wholesale & Custom OEM Orders: Lead times are calculated based on production schedules, order quantity, and custom specifications agreed upon in the invoice.

Shipping fees are calculated during checkout based on the package weight, dimensions, and destination country. Estimated delivery times vary by location (typically 7–15 business days for standard international express).

Once your order has shipped, you will receive an automated email confirmation containing your tracking number and logistics link.

If you experience tracking delays or damaged packages, contact us immediately at info@dakzhoustore.com.

We offer a 30-day return policy for eligible standard items. You have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received — unworn, unused, and in its original packaging.
• Proof of purchase or order number is required.
• Note: Custom-manufactured OEM/ODM products and personalized items cannot be returned unless verified as defective or damaged upon arrival.

To initiate a return, contact us at info@dakzhoustore.com with your order number and photo/video proof if applicable. Items sent back without prior authorization will not be accepted.

• Defective, Damaged, or Incorrect Items: Dakzhou covers all return shipping costs or provides immediate replacements.
• Buyer’s Remorse / Change of Mind: Return shipping fees are the responsibility of the customer.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method (PayPal or Credit Card) within 3 to 7 business days.